Facilities Management Company FAQs | Tempus FM | Tempus FM
Tempus FM

Facilities Management: Frequently Asked Questions

What is facilities management?

Facilities management is an organisational function that encompasses many disciplines to ensure that a building is functional, efficient, safe and comfortable for all those who reside inside it. Facilities management integrates people, place, process and technology into its functions to ensure all of these elements are assessed in the built environment.

What are the different types of facilities management?

There are two main types of facilities management: soft and hard. Hard facilities management refers to the maintenance of the physical structures of a property and the systems that keep it safe, such as fire alarms, plumbing and heating. Soft facilities management refers to systems that can be managed to make a building more comfortable, such as cleaning, security and grounds maintenance.

What does FM outsourcing mean?

This is the outsourcing of either a single service or a complete FM solution. FM outsourcing includes managing the maintenance of your premises to ensure your staff have all of the essential elements they need to carry out their roles effectively. This leads to a leaner, more efficient organisation that can concentrate on its core business.

What kind of services can be outsourced?

Any service related to the maintenance or upkeep of your building can be outsourced. This includes HVAC, fire safety services, planned preventative maintenance and more. You can see our full list of services here, and there are always bespoke requests that we can take on for any unique or one-off jobs.

What’s the main benefit of FM?

Often, we find clients don’t reference cost-savings as the biggest benefit (though it is a major one). Instead, they quote the freedom to step away from micro-management and the day to day operations enabling them to focus on strategic initiatives, whilst experiencing a more efficient service.

Other core benefits include:

  • Access to expert knowledge

  • A single point of contact

  • Better procurement for an asset refresh

  • Improved management of existing resources and

  • Increased staff retention

How is work performance managed?

We agree and establish Key Performance Indicators (KPIs) at the contract stage. Tempus regularly updates the performance using a portal that customers can access at any time. We are able to monitor certain systems remotely and throughout 24/7/365 Helpdesk service, we will always be on hand to quickly react when necessary.

Why choose Tempus?

Here at Tempus, we specialise in providing a complete service for our customers. Whether you’re after a one-time service or an ongoing support plan, we provide bespoke packages to suit your business needs. By doing this, we make sure you get all the support you need to continue running at full efficiency without experiencing any downtimes. And if you have an emergency, you can always contact us 24/7/365 through our Helpdesk.