Gym Chain
INTRODUCTIONWe have been working with a large gym chain since February 2019 and the services that we provide to this client have evolved since our very first job for them. Not only does the Tempus team implement and manage daily/weekly maintenance operatives but we are now responsible for the planned and reactive maintenance across their estate.
We have been working with a large gym chain since February 2019 and the services that we provide to this client have evolved since our very first job for them. Not only does the Tempus team implement and manage daily/weekly maintenance operatives but we are now responsible for the planned and reactive maintenance across their estate.
SERVICE WITH TEMPUS
In an industry where reputation is key, we strive to complete works in the shortest time possible with a key focus on a “first-time fix”. We work closely with managers to report and repair all building assets in a timely manner, ensuring users have a quality and unique experience.
With every survey, quotation and job, we have the end-user in mind. We schedule all attendances in association with gym managers to ensure minimal disruption to the gym members. We have direct contact with permit offices and landlords, which means that this client can focus on the cornerstones of their business. This gives them peace of mind that their buildings are compliant and in full working order.
Tempus delivers the service in line with the agreed outcomes and requirements by assigning a dedicated Tempus Account Manager. The Helpdesk Team is in regular contact with the client’s Operations Managers and General Managers to ensure issues are raised and resolved in a timely manner. The dedicated Account Manager takes an umbrella view of the contract to ensure stakeholders are satisfied and any issues can be resolved quickly. We make sure that every contact is met with site knowledge and an awareness of ongoing works.
Since February 2019, Tempus has saved 20% on previous planned maintenance costs. This has been achievable through streamlining the client's existing supply chain and using our current preferred suppliers, so the client benefits from economies of scale. We're now at a stage where we maintain the planned maintenance and add value by planning for future improvements and projects.
“ Tempus have helped us to manage our estate maintenance much more effectively. We now have the support of Tempus’ 24hr Helpdesk, a dedicated account manager and an online portal for transparency on costs and solutions. We’ve seen particular improvements in PPM spend, management of contractors and in turn increased proactivity, as well as increased compliance. If you have a multi-site estate I’d recommend speaking to Tempus. ”Estate Facilties Manager
GOING THE EXTRA MILE
- Tempus provides an online works management portal specific to this client's needs and requirements. This system provides real-time updates and data overviews, reducing the number of emails and phone calls required. Maintenance operatives and management also have custom access to this section to allow for the management and monitoring of ongoing/completed minor tasks.
- Tempus work closely with each venue to complete all reactive and planned works without disrupting their busy service periods. Whether our client needs urgent maintenance for mechanical services or electrical services, we provide a complete solution. We’re also on hand to help with minor repairs that are covered by our handyperson services, such as replacing broken lights and fixing faulty door handles. This means our client doesn’t waste time hiring multiple contractors as Tempus provides an all-in-one maintenance service.
- Tempus implements, manages and coordinates maintenance operative attendances across the estate to ensure minor issues are dealt with quickly and effectively.
- Tempus work closely with the managers to provide cost savings across their estate, consolidating supply chains and negotiating costs at new/existing branches to ensure value for money and ease of use.
- Tempus provides weekly reporting detailing the number of jobs per site, spend per site, response times and more. Our performance is measured and we interrogate the figures to ensure our Service-level Agreements (SLAs) and targets are met. The key SLA for this client is keeping downtime to a minimum and we are pleased to report that 97.6% of callouts are attended within 4 hours.
- This gym chain carries out its own internal satisfaction surveys. The feedback/results are reviewed during weekly review meetings with the Directors and our Client Relationship Manager. Immediate changes are made to processes and procedures to ensure constant improvement and a flexible, and reliable service is maintained.
We have provided our client with a range of services to meet their real-time needs. Our focus on preventing unnecessary downtimes whilst ensuring they meet compliance with equipment and their buildings has allowed their gym-goers to enjoy a seamless experience. Tempus has taken away the stress and responsibilities of the building maintenance involved in running a chain of gyms, which has allowed our client to focus solely on their business.